Posts Tagged ‘Social media’

Women lead users of Twitter

Friday, December 10th, 2010
women-lead-users-of-twitter

Eight percent of adult Internet users say they use Twitter. The greatest percentage of users are college-educated Hispanic women aged 18-29 who live in cities. Those are the results of a first-ever survey by the Pew Research Center’s Internet & American Life Project that focuses exclusively on users of the microblogging service.

Pew study pie chart how often Tw users ck for materialTwitters users differ on how frequently they check the service to monitor material from their networks. A little more than a third check daily while a comparable number say they rarely check the site.

Most users post a mix of personal and work-related information. A majority say that they post “humorous or philosophical observations.” And if your business is interested in tracking down these users to serve them messages and ads, the study reveals that 24% of respondents use the service to tweet their location, with 7% of them doing so on a daily basis.

Going mobile

Monday, December 6th, 2010
going-mobile

Print is on the move again.

Ever since Bernard Silver and Norman Woodland invented the barcode in 1949 business has worked to turn objects into information. The recession in advertising, the migration from print to digital media, consumer preference for mobile devices—all have accelerated the trend toward digitizing the physical world.

Enter the QR, or quick response, code. What looks like a stamp, a maze or a square hieroglyph is really a portal to a new world of information-rich advertising. QR codes allow people with cameras in their smartphones to load websites just by pointing the device at, say, a magazine ad that carries the code. They function like hyperlinks on websites, taking readers directly to the information they want.

It’s more than the latest online fad. The technology just might help authors connect with an elusive audience.

Specialty publications are among the first to adopt the technology. The October issue of This Old House is loaded with codes. And not only in the ads. The editors are using the little squares for contests, access to how-to videos and requests for literature—techniques authors might adopt to publicize their work and promote their brand.

Builder Buzz QR CodeTrade publications are embracing the technology, too. Last month Randall-Reilly’s trucking division sent an email to media buyers announcing a program to allow readers to “unlock access to multimedia content.” Consumer publications are also rolling out programs. A recent issue of People featured a QR code in an ad for Panasonic. Why not publish the codes in any printed collateral used to publicize your work? You can track the responses, analyze the data and reach out to new audiences with targeted messages on the device of their choice.

Our agency joined the movement last week when we designed a QR code for a social media platform I helped to create. Printed on postcards that we’ll distribute at a tradeshow next month, the code will lead smartphone users to a blog that highlights trends in the industries in which our clients compete.

Try it yourself. Download an app like QR Reader, hold your smartphone up to this screen and visit the site—all without having to key in a lengthy URL.

The very technology that threatened to destroy print is enabling it to reach new readers. As the economy recovers and mobile devices spread, writers can use that knowledge to turn dead wood into dynamic sources of data . . . and revenue.

The accidental publicist

Tuesday, November 16th, 2010
the-accidental-publicist

First we had cavemen sitting around the fire telling stories. Then gossips and reporters. Then came chat and blogs and we cycled back to citizen journalists.

With the rise of social media we now have citizen publicists. Like volunteer journalist, they want to speak their mind. When they listen, they want to hear what their peers are saying, not just the company line. And through the really big amplifier called the Web they can have an outsized influence on our work.

As creatives, we want to reach them.

FireOur agency regularly counsels clients who want to join the social media wave but are afraid of getting swamped. There are too many networks and monitoring them is a time-sink. So for those clients who want to dip a toe into online communications, we’ve developed an approach called the Social Media Platform that allows organizations to engage their audiences as well as publish their ideas.

It’s a perfect fit for artists, photographers, writers and other creatives who can’t afford a publicist.

Here’s the strategy: Organizations need to monitor and influence what people are saying about their brands. So do creatives, with the added task of promoting their work far and wide. We social media because that’s where our future editors, clients and benefactors hang out. With a social media platform we can harness the power of peers, asking influentials who like our work to spread the word. The social media platform is no substitute for a full-blown marketing campaign that uses advertising, direct mail, media relations and microsites. But it offers creatives a turnkey operation that allows them to join, monitor and influence the online conversation.

quest-for-fire_lHere’s how it works: The platform is an integrated collection of social media networks and tools. It includes the major social and business networks—Twitter, Facebook, LinkedIn, SlideShare and YouTube—but has room for numerous sites, forums and communities. At the heart is a white-label blog without branding for an independent look and feel. With the blog creatives can manage reputations, disseminate key messages and establish expertise in the market—this might apply more to non-fiction than fiction writers. Creatives who’ve already built a reputation can use the platform to solve issues before they become wide-spread problems.

There are six parts in the process of establishing a social media platform:

  1. Create. We start with a blog hosted on an independent site. Posts and comments radiate from the blog to the major social and business networks. The system notifies the blog administrator each time someone from the outside posts a comment. For your peace of mind, comments can be approved, edited or deleted before anyone on the ‘Net sees them. Tools: WordPress software, web host.
  2. Listen. Tapping into the online conversation about our brand is essential. Specialized search engines allow us to listen to what people are saying about our work. PR people call it reputation management. Tools: Social Mention, Google Alerts, Gmail to verify social network accounts.
  3. Contribute. Based on your expertise, you can contribute original text, slides, photos and video. Crowdsourcing allows you to obtain feedback on work. You can even use your network to float ideas for future projects. Tools: those listed above.
  4. Publicize. Blogs are like parties. You have to invite the right people to achieve critical mass. We start with the internal audience, your friends and business associates, and add editors, writers and bloggers in traditional and digital media. Tools: LinkedIn, Twitter.
  5. Monitor. The conversation is ongoing. The monitoring needs to be, too. But checking multiple sites dozens of times a day can get crazy. A dashboard can simplify the process: Tools: HootSuite, TweetDeck.
  6. Evaluate. You’re not a major corporation. The goal isn’t to fill spreadsheets and generate charts that dazzle but yield no useful information. We measure the volume and tone of comments but take everything with two grains salt. Tools: Twitrratr (Twitter rater), Twendz (Twitter trends), Tweet Level.

Does the system work? Yes. Our agency is seeing a good adoption rate from editors and bloggers as well as retweets of original material. Why does it work? Because it leverages three potent forces in our society: the shift toward digital media, people’s desire to hear recommendations from peers rather than companies and journalists’ need to discover leads rather than waiting for pitches.

That’s almost as good as telling stories around the campfire.

Crossing boundaries to build brands

Wednesday, October 13th, 2010
crossing-boundaries-to-build-brands

Peter Krainik has a word for those who would separate marketing and PR functions: don’t.

The founder of an organization for chief marketing officers, the CMO Club, Krainik believes CMOs need to align marketing and PR/corporate communications if they want to defend and build their companies’ brands and reputations. The rise of social networks makes it mandatory.

The statistics aren’t encouraging. Only 23% of CMOs have lead responsibility for employee communications on products, services and messaging, according to a survey of 129 CMOs conducted by Hill & Knowlton. Some 66% have lead responsibility for media relations but only 55% have overall responsibility for blogger relations. Most (70%) do not have an active employee-engagement program (read brand ambassadors).

Bird formation 2Krainik thinks CMOs need to address that disconnect.

“Marketing and public relations have overlapped, thanks to the explosive growth of digital communication that created an unprecedented level of transparency between businesses and their audiences,” Krainik writes. “The result is that brand reputation and brand image have become intertwined; the synchronization of the two is more critical than ever.”

Consider us the lucky ones. Most of our clients understand the need for a strategy that encompasses both marketing and communications. So does the agency, which allows copywriters and PR pros to flow across departmental boundaries. Copywriters run projects that include public relations components while PR pros write copy for collateral and advocate for employee ambassador programs. The process is driven by the clients’ marketing and communications functions and supervised by the agency’s account executives.

It’s not a typical arrangement but it works. And that’s what counts.

PR at the crossroads

Tuesday, August 17th, 2010
pr-at-the-crossroads

Mashable has posted a thorough look at how social media is changing the field of public relations. The article includes a briefing on the social media press release, with an example from commercial provider Pitch Engine.

Rethinking social media

Thursday, May 6th, 2010
rethinking-social-media

MegaphoneThere’s a decent article over at PRSA on how companies can more effectively use social media to promote their business.

Yes, it says the usual things but author Anthony Rotolo makes a point worth repeating: social networks aren’t broadcast media. They’re about conversation. You don’t push a message, or a product. You create a dialog with clients and customers. You help them solve problems. You ask them for advice. And you use that feedback to make your products and services more useful.

Seems like something worth shouting about.

Rules of engagement: author Laurie King on marketing, Twitter and the power of social media

Wednesday, April 14th, 2010
rules-of-engagement-author-laurie-king-on-marketing-twitter-and-the-power-of-social-media

The author of The Beekeeper’s Apprentice is buzzing over social media.

With a website, author and character blogs and a presence on Facebook, MySpace and Twitter, Laurie R. King is a champion of social marketing. She posts in the voice of one of her characters, runs several writing contests for fans and invites readers to discuss the books among themselves. Her efforts go beyond promoting the work to promoting engagement with readers. That reveals an understanding of the collaborative nature of social media many corporations should envy.

“Mostly what I use the social networking sites for is to tie together my readers—I set up a site, or suggest an approach, and then more or less stand back while they play with it,” she told me in an email that previews the interview here. But first, some background on the Californian who has become famous for portraying the life of perhaps the world’s most-famous detective, and the woman who has become, some would say, an equal or better.

LaurieRKingCreating a voice
Over the past 20 year Ms. King has written 20 novels, including two series, one featuring San Francisco police detective Kate Martinelli and a second with Mary Russell and Sherlock Holmes. Her first book, A Grave Talent (1993), received the 1994 Edgar Award for Best First Novel and a 1995 John Creasey Memorial Award. She followed with the 1996 Nero Award for A Monstrous Regiment of Women and the 2002 Macavity Award for Best Novel for Folly.

Her books about Russell and Holmes have been applauded as “the most successful recreation of the famous inhabitant of 221B Baker Street ever attempted” (Houston Chronicle) “with the power to charm even the most grizzled Baker Street irregular” (New York Daily News). The first in the series, The Beekeeper’s Apprentice, appeared in 1994. The tenth, The God of the Hive, will be published on April 27.

She has more than 2 million copies of her novels in print.

Creating a buzz
To highlight the 20 books she’s written, and the publication of her newest novel Mary Russell/Sherlock Holmes novel, Ms. King embarked this year on what she calls “Twenty weeks of buzz.” In addition to the traditional methods of promotion—book tours, radio and TV appearances—Ms. King has taken to the Internet with a passion usually reserved for her characters.

Her presence on the Internet is considerable. She created a website and a blog about her activities called Mutterings. She also created another blog, this one in Mary Russell’s voice, on MySpace. Mary, in character, posts regularly on Twitter (@mary_russell)—a technique used effectively by Helen Klein Ross (@AdBroad) to promote the TV show “Mad Men.” Ms. King writes as a guest blogger on other sites and runs a Yahoo! Group. She has a page on Facebook. She’s even posted author interviews and scenic footage of the British landscape where Mary Russell first met Sherlock Holmes on YouTube.

King beekeeper coverTo share her tastes in literature, Ms. King created an account on Goodreads, where some 3 million members recommend books, compare and discuss books.

She has also bolstered reader engagement with the creation of twin writing contests. To celebrate the publication of The God of the Hive, she authorized the 2010 Mary Russell Fan Fiction Writing Contest. The contest is also sponsored by the Letters of Mary Yahoo! group. Contestants are asked to write about a character in one of the Russell novels as a teenager. The second contest, to celebrate National Library Week, invites readers to create their version of the ideal library, complete with drawings.

She even runs contests for artwork about Russell, Holmes, and their world where fans submit and judge the works.

I interviewed Ms. King (who goes by LRK online) through a series of email exchanges on April 11 of this year. Here’s her reaction to the question about her social-media efforts, and their results.

Creating a community
“I have to say, it’s funny to be considered a ‘champion of social marketing’ since I never feel I know much about what I’m doing!” she wrote. “Mostly what I use the social networking sites for is to tie together my readers—I set up a site, or suggest an approach, and then more or less stand back while they play with it. I’m kept in the loop of course, and I’ll drop in regularly, but making use of enthusiastic volunteers means that I don’t have to do all of the day-to-day work, while at the same time letting a group of key readers—‘fans’ if you will—have the fun of working with a writer they enjoy and making her job just a little bit easier.

King God of the Hive cover“I think a number of writers do this in some form or another—Dana Stabenow’s ‘Danamaniacs’ are a powerhouse of networking, for example—and so long as it is kept fairly clear which is the author speaking and which is one of the administrators, I find people are happy.

“Mostly I write and post my blog ‘Mutterings’ and stop in once a day on both the personal and fan Facebook pages. I visit regularly on the Virtual Book Club [a community on her site], reading the discussion and dropping in on some of the other threads, but I don’t tend to post a lot there unless I have something in particular to contribute—the VBC is a place for the readers to freely discuss and get to know each other, and I don’t want to give the impression that I’m in charge of what they say. A great side-effect of the VBC is that whenever LRK readers meet at an event or a conference, they often already know each other remarkably well, even if they have never met in person.

“As for Twitter, Russell’s MySpace page and Goodreads, those I work with volunteers on, answering letters sent to me (or to Russell) through the sites, helping promote things like the recent Twitter Party (I helped set this up beforehand but, being in a far distant time zone, I had very little to do with it at the time.) That last, by the way, was an absolute gas—you can see the transcript of its silliness at What the Hashtag.

“All in all, I probably average an hour a day on this stuff, more when I’m producing something like ‘A Case in Correspondence’ or working up to a book launch. [“Case” is a series of communications between Mary Russell and other important people, a running mystery of sorts on Ms. King’s various sites, the significance of which won’t become clear until readers finish The God of the Hive.

“As for results, who can tell? Last year we put a lot of effort into online venues and I came onto the New York Times’ bestseller list at #9. This year, we shall see.”

Are you writing or wasting time?

Wednesday, January 6th, 2010
are-you-writing-or-wasting-time

“You can’t buy attention anymore.” Alex Bogusky, co-chairman of Crispin Porter + Bogusky

Dell has sold $3 million worth of computers on Twitter. Lenovo cut call center activity by 20% by directing customers to a community website for answers. Retweets supporting Susan G. Komen for the Cure resulted in 11,000 visitors to the Atlanta Chapter’s website.

What works in the business world can also work in the literary world. Writers who want to promote their careers might take a tip from Socialnomics author Erik Qualman, who supplied those stats, and makes the case for using social media to drive engagement and sales, in this video.